Cultivating great leaders is a goal of every business. Leaders are people who step up in times of crisis and think and act creatively to solve problems in difficult situations. Employing the right type of leaders has a material effect on the success or failure of business, regardless of its industry. Great leaders are easy to spot; they are the ones people admire and like to follow.
At MiraMed, we follow a set of core values and beliefs that are driven by a philosophy of meritocracy, which is the foundation that governs how we manage our business. Our culture encourages our most productive employees to strive to become new leaders in our organization. We cultivate our leaders from every functional area of our business, and, like most businesses, we are always searching for people who want to take on more responsibility in a leadership role.
Leadership skills cannot be taught; they are innate. However, a person’s leadership skills can be enhanced and flourish through coaching and mentoring. Few people have true leadership capabilities along with a willingness to take on the responsibility that leadership brings, this is why finding great leaders is so difficult.
Looking back on history, we have had some notable leaders. An American athlete, Knute Rockne once said, "leaders are much like eagles…they don’t flock; you find them one at a time." Rockne was a tough competitor and a well-known leader amongst his teammates. He led by example with his "can do" attitude and a level of toughness that spurred his teammates to victory.
Another example of a great American leader is General Douglas MacArthur. During World War II, he was one of five men to rise to the rank of General in the U.S. Army and through his leadership, helped the U.S. win the war. McArthur was a great leader because he possessed four traits that I believe all leaders possess:
- The confidence to stand alone;
- The courage to make tough decisions;
- The compassion to listen to the needs of others; and
- The character to lead with integrity.
McArthur once said, "One doesn’t set out to be a leader, but they become one by the quality of their actions and the integrity of their intent." I agree with McArthur. I have always found that true leaders have confidence in themselves, and their actions demonstrate their willingness to take risks and meet challenges head-on.
I am gratified to have such talented business leaders at MiraMed. They are some of the best and brightest in the healthcare industry. Each one of them has deep domain expertise in their area, and they use their experience and leadership skills to ensure our clients are always happy with our service.
My goal has always been to bring talented people together toward meeting common goals. To that end, we have brought together preeminent thought leaders in our industry to contribute their ideas and opinions to The Focus would like to start by introducing a new author to The Focus, Mark Flores, Vice President and Co-Founder of AVYM Corporation. He shares his insight about the controversial tactic of cross-plan offsetting, which is a technique insurance payers use to collect overpayments from one plan by reducing or eliminating payments related to patients from a different self-insured plan. His article, Overpayment, Cross-plan Offset Practice Dealt Deathblow highlights a landmark case that will certainly change how payers handle this situation. David Johnson, CEO and founder of 4sight Health’s article, Scaling Healthcare’s Mt. Everest: Peak Performers Engage Technology and Consumers offers an interesting perspective. It explains how value-based payments are driving the industry to improve care outcomes and ultimately provide better care for patients.
In his article, EHRs – A Catalyst for Medical Scribe Use, Phil C. Solomon, Vice President of Marketing Strategies for MiraMed, writes about how increasing patient loads and administrative duties have impelled the growth of medical scribes. A previous author, Nathaniel Lacktman, Esq., Healthcare Partner at Foley & Lardner shares his observations about the challenges the telehealth market faces in his commentary, Telemedicine Prescribing and Controlled Substances Laws. One of the hottest topics in healthcare today is population health and its effect on healthcare delivery. Alan M. Preston, MHA, Sc.D., Executive Director of IntegraNet Health explains how population health is changing the face of modern medicine in his piece called: Population Health Management Deciphered.
I believe in giving MiraMed’s leaders the autonomy to do their jobs, and I expect they will do the same with their subordinates. The article, Conditioned for Mediocrity–Let Employee Creativity Flourish, by the author, speaker and philanthropist, Erik Wahl is well-suited for this edition. I believe as Erik does that every employee should be free to use their ingenuity and creativity to meet their individual and organizational goals. Lastly, a returning author Robert Goff delivers a compelling article, Patient Debt: the Peril of the Independent Physician. Robert does a great job succinctly describing the challenges independent physicians face in a hyper-competitive fast-moving industry.
I hope you enjoy reading this edition of The Focus. As always, I would love to hear from you if you have any comments or suggestions to help us improve The Focus. If you plan on attending this month’s HFMA’s ANI in Orlando, stop by booth 1641 and say hello.
Best wishes to all,
Chairman and CEO