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How to Think Like Google

The other day I was reading an article in the Harvard Business Review entitled “Google’s Secret Formula for Management? Doing the Basics Well.” In the article, Google shared some of the tools they use to manage their team members. They believe the simple techniques they employ produce superior results from their people. We can all learn a lot from Google, one of the most successful companies in business history.

In the article, Google offers up its treasure trove of management processes to everyone for free, which fits into Google’s core philosophy focusing on sharing its technology for free, for the world to use, from internet search to email.

One would think that an industry giant like Google would have a host of very sophisticated management techniques. On the contrary, they focus on the basic tenets of management, like how to run meetings, communicate with peers, and achieve company and personal goals.

I especially liked one of the tools they shared called the career conversation worksheet. Google believes that all employees value knowing that their manager is invested in their success and career development. To help managers effectively discuss development with their direct reports, Google uses the GROW model, which organizes conversations between employees and their managers into four sections:

  • Goal: What do you want? Establish what the team member wants to achieve with their career.
  • Reality: What’s happening now? Establish that the team member understands their current role and skills.
  • Options: What could you do? Generate multiple options for closing the gap from goal to reality.
  • Will: What will you do? Identify achievable steps to move from reality to goal.


Many times the simplest actions can have the biggest impact. These are simple questions that when answered honestly by an employee can have a big impact on their performance and job satisfaction.

Google’s philosophy of sharing its technology is analogous to “paying it forward,” which amounts to generous actions taken by a person without the expectation of gaining anything in return. Our education and thought leadership philosophy at MiraMed holds similar values. I am passionate about helping educate our staff, clients and industry stakeholders with the latest news and industry information. We do this by creating quality content, and make it available to the public through our weekly eAlerts, quarterly Code newsletter and quarterly healthcare journal, Focus.

I believe in giving back to the healthcare community that has supported our efforts to build our business at MiraMed. To that end, we engage some of the industry’s leading thought leaders who deliver articles that offer relevant, compelling and interesting topics about the healthcare industry.

In this edition of Focus, we welcome two new authors, Steve Schimpff, MD, former CEO of the University of Maryland Medical Center; and Jim Yarsinsky, the founder and principal at Zinserv Healthcare, a revenue cycle management company.

Dr. Schimpff’s article, Primary Care has lost its Quarterback Position in Patient Care, explores the crisis that has developed in primary care and how patients are affected when a primary care physician’s patient is admitted. Moreover, our final new author, Jim Yarsinsky, explains how important a well-run revenue cycle is to ensure a healthcare provider’s ability to keep up with overhead demands and invest in new technologies is his timely article Improve Collection Efficiently Reduce AR Days and Drive-Down Aging Hospital Receivables.

We are proud to feature five returning authors to this edition of the Focus. David Johnson, CEO of 4sight Health, an industry consultant, shares his unique perspective about how the costs associated with providing care can be reduced through innovative approaches for patients requiring chronic care with his article, The Iceberg Cometh: Welcome to Sickville USA. Allison Hart, vice president of marketing for TeleVox Solutions-West Corporation, writes about how chronic care is quickly growing and healthcare providers need better ways to communicate with patients to help them manage their conditions. Phil Solomon, the vice president of marketing strategy at MiraMed Global Services, shares his experiences about operating a high performing revenue cycle in his article, The Building Blocks for a High Performing Revenue Cycle—People, Process, Technology and Performance Metrics.

We are pleased to feature Neda Ryan, Esq., compliance counsel at MiraMed Global Services, with her article, Are You Prepared for a Ransomware Attack? Ms. Ryan reveals how recently a multitude of computers became infected with WannaCry, a ransomware program. The attack left several businesses, including many health organizations, scrambling to protect their data. Lastly, Bryan Bennett, the executive director of the Healthcare Center of Excellence, does a terrific job explaining the nuances of today’s leadership roles in his article, The Innate Qualities of Professional Leadership.

In closing, I hope you enjoy this edition of Focus, and I welcome any suggestions and comments you may have. If you are traveling to AHIMA, make sure to look us up. We will be exhibiting there, and you can find us at booth #935.

Best wishes to all,

Tony Mira
CEO and Founder

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